• Every piece is inspected by hand for flaws before it is shipped. Please note, all products are handmade, and slight variation in clay or glaze color, texture, finish and size are to be expected. We hope you agree that these minor irregularities contribute to the over-all uniqueness and beauty of the piece. In the event you feel you have a defective item, please contact customer service with a description and photo of the problem. We’ll diagnose the issue, and then offer to either replace the item or issue you a store credit upon determination of a defect.

• Our ceramics are handcrafted in a durable, high-quality clay bodies and glazed with certified food safe, lead-free glazes. Every piece is oven, microwave, and dishwasher safe; however, hand-washing will always prolong the life cycle of your pottery. Dirt and stains on unglazed surfaces can be removed with a scrub brush and a bit of baking soda. Do not expose the wares to sudden, dramatic shifts in temperature (e.g. place into a hot oven from the freezer) or place over an open flame.

• Items are shipped within 5 business days. You will receive an email notification with a tracking number when your order ships. 
• Please email us if your purchase is time-sensitive and requires expedited shipping 
• Tiernas Manos is not liable for lost or stolen packages and releases responsibility upon transfer of order to the shipping carrier. Tiernas Manos will not be held responsible for additional shipping charges incurred if packages are returned to our store due to customer absence, errors in shipping addresses or package refusal. If you refuse any shipments from Tiernas Manos, you remain responsible for all original shipping charges, and the cost of returning the package to us.

• We understand that sometimes plans change. If you need to cancel your order, please contact us as soon as possible. We accept cancellations within 24 hours of purchase. Thank you for your understanding and support of our small business.

We want you to be completely satisfied with your purchase from us. If for any reason you are not happy with your order, please contact us within 14 days of receiving your item(s) to arrange a return or exchange.

Please note:

• Items must be returned in their original condition and packaging.
• Return shipping costs are the responsibility of the customer
• Refunds will be processed promptly upon receiving the returned item(s).

• Commissions are considered on a case-by-case basis. Factors taken into consideration include current availability, budget, partnership and collaborative opportunities, and the cause or concept. Please note that rates for commissions differ from product prices listed online. I'd love to work with you and bring a beautiful vision to life.

Contact through the contact page.