Shipping policy

  • Items are shipped within 5 business days. You will receive an email notification with a tracking number when your order ships. 
  • Please email us if your purchase is time-sensitive and requires expedited shipping 
  • Tiernas Manos is not liable for lost or stolen packages and releases responsibility upon transfer of order to the shipping carrier. Tiernas Manos will not be held responsible for additional shipping charges incurred if packages are returned to our store due to customer absence, errors in shipping addresses or package refusal. If you refuse any shipments from Tiernas Manos, you remain responsible for all original shipping charges, and the cost of returning the package to us.